We are here to answer all of your questions. If you need further assistance, please don’t hesitate to contact us!
HOW DO I BOOK?
You can contact The Fairytale Maker on our Contact Us page or by filling out our booking form. We suggest that you contact us first to see if your date is available. We book our parties on a first-come, first-serve basis. Due to the popularity of our parties, it is recommended to book your party 6-8 weeks ahead of time, that will give you a better chance of getting your desired princess at the time and date you’d like. We can book up to one week prior to your party and are always willing to work with you to the best of our ability.
There is a $50.00 non-refundable deposit to book your party. You cannot book without paying this fee. This guarantees your party time and princess when you book us. All deposits are applied to your final invoice and the remaining balance is due on the day of your party. You are welcome to pay in full ahead of time as well.
WHEN SHOULD THE CHARACTERS ARRIVE?
We recommend 15-30 minutes into your scheduled party. That way all of your guests have arrived and are ready. Our princesses tend to make a grand entrance and no one wants to miss that!
CAN I CHOOSE MY PERFORMER?
Yes! We will do our very best to accommodate your request for a specific entertainer. They are all subject to availability. Please let us know at the time of booking if you have a specific performer in mind and we will gladly make arrangements.
WHEN SHOULD I BOOK?
As soon as possible! We do our best to work with everyone, however there are only 8 days during the weekend every month. We do offer parties during the week as well, but our weekends are typically busy. Book in advance so your spot and princess are secured!
WHAT ARE YOUR SAFETY PRECAUTIONS?
We value the safety of our performers, parents and children with the highest priority. Because of that we run extensive background checks on all of our performers. Only the performers that you find on our website are performers that we use and bring to parties with us. We also always bring a Royal Assistant to each event we host and attend to make sure things run smoothly and safely. We know you value safety and so do we.
We are following all safety protocols & measures to keep others safe during this time. We have socially distanced options available by request.
WHAT IS YOUR CANCELLATION POLICY?
The $50 deposit is non-refundable but transferable. If you paid the full amount you get 50% back as long as you let us know 2 weeks prior. If you need to switch your date, 2 weeks prior is recommended. If you cancel day of or up to 5 days before scheduled date, you will be billed for the full amount. In the event of inclement weather, illness or emergency we do our best to reschedule and your deposit is transferred to the new date. We typically can easily reschedule and will work with you to the best of our ability. If it cannot be rescheduled you get 50% of the total amount back if you paid it in full, deposit will be forfeited.
DO WE TIP? WHAT IS CUSTOMARY?
Gratuity is not included in our package prices. If you feel your princess went above and beyond and exceeded your expectations, feel free to tip her. It is not required, but 10-20% is customary.
HOW FAR DO YOU TRAVEL?
We will travel up to 25 miles from our office with no charge to you. Anything beyond that will have a travel fee. The fee varies by location. We are more than willing to travel, but typically do not travel further than 75 miles from our castles. Contact us for more details depending on your party location!
HOW CAN I HELP MAKE THE PARTY GO SMOOTHLY?
We recommend having the children (and parents!) ready before the princess arrives. Typically sitting down, or standing together waiting for the princess to enter goes well. We want all of the kids to be able to enjoy our Princess’ grand entrance! Arrange for the eating time to be either before or after the character visit. You don’t want to spend 30 minutes of your time with the princess juggling pizza and coke instead of enjoying your princess! We bring our own music that perfectly fits the party so don’t worry about that! Most importantly, have your cameras ready throughout the party, you don’t want to miss any special moments of your child with our princesses! We do offer a photographer package for an extra fee if that is something you are interested in.
WHEN DOES THE PARTY TIME BEGIN?
Your time with the princess (whether it be the 30 – 45 – 60 – 90 package) will begin as soon as the princess enters your party.
CAN WE HAVE THE PARTY OUTSIDE?
Weather pending, absolutely. The princess can become very hot in her ballgown, so if it is above 75F the party will have to be inside. It can also become very cold so if it is below 45F the party will need to be inside as well.
HOW MANY CHILDREN DOES THE PARTY INCLUDE?
It varies by packages. 30, 45, and 60 minute parties allow 12-15 children including the birthday child. 90 minute packages allow for 15-18 children. We do have an add-on for 5 additional children.